Return Policy
Online Return Policy
Full price clothing purchased online can be shipped back within 7 days from the date of receipt to receive a refund or store credit. Refunds require a return authorization obtained by emailing info@ziabird.com.
All items must be returned in unworn and otherwise perfect condition with original tags attached. Due to the personal nature of jewelry, we do not accept returns on jewelry. Returns that do not meet our policy will not be accepted and will be sent back to you.
Sale or otherwise discounted items, and any special orders purchased online, are final sale; no refunds or exchanges.
In-Store Return Policy
Full price clothing purchased in store may be returned within 7 days of purchase for exchange or store credit only, provided the item(s) are in unworn and otherwise perfect condition with the original tags attached.
Due to the personal nature of jewelry, we do not accept returns on jewelry. Sale or otherwise discounted items, and any special orders purchased in store are considered final sale – no returns or exchanges.
Refunds & Returning Items
Any refunds allowed per our policy will be credited to your original form of payment, less any shipping charges. You will receive an email confirmation when your refund is issued. Depending on the processing speed of your credit card company, it may take up to 10 business days for the credit to post to your account statement.
To request a return authorization, please email info@ziabird.com.
All sale items are final sale!
Refunds for Purchases Made Using Shop Pay Installments
Shop Pay is a third party payment method. Should a refund be made, paid interest is not refunded. Interest is the cost of borrowing, and is not refundable. Terms or payment plans are not able to be augmented by our shop. Please refer to the links below for assistance.
Shop Pay by Affirm Help Center
Purchases on Ziabird Redeux
Ziabird Redeux is powered and hosted by Treet. Please refer to the links below for assistance.